December 8, 2018

Complaints Procedure

Bindman Solicitors LLP is committed to providing all our clients with the highest possible service. However, should you not be satisfied with the quality of service you receive, we want you to tell us.

Upon receiving any complaint, we will seek to resolve the same in a timely and satisfactory manner with a view to maintaining and improving our high standards.

We have a written complaints procedure in place, viewable by clicking HERE which may be requested in writing at any time. Alternatively, you may contact our Senior Partner, Les Bindman, via one of the following methods:

  • In writing via Bindman Solicitors LLP, 22 Front Street, Whickham, Newcastle upon Tyne, NE16 4DT;
  • By email via lbindman@bindman-solicitors.co.uk; or
  • By telephone on 0191 488 4950.

If we are unable to resolve your complaint under our Complaints Procedure, you may be entitled to refer the matter to the Legal Ombudsman. The Legal Ombudsman can be contacted in writing via PO Box 6806, Wolverhampton, WV1 9WJ.

Please note, there are time limits in which a complaint can be referred to the Legal Ombudsman and, normally, you will need to refer a complaint to them within six months of receiving a final written response from us about your complaint or, within six years of the act or omission which you complaining about having occurred.

Should you require any further information, you should contact the Legal Ombudsman direct by telephoning 0300 555 0333 or emailing
enquiries@legalombudsman.org.uk

The European Commission has established a platform (the ODR platform) under the EU Regulation on online dispute resolution for consumer disputes.  The ODR platform can be accessed at: http://ec.europa.eu/consumers/odr

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